1. Our 60-Day 100% Money-Back Guarantee
We want you to feel completely confident trying BreathiZen. That is why every order placed through the official BreathiZen offer portal is protected by a 60-Day 100% Money-Back Guarantee.
The BreathiZen Promise: Try BreathiZen daily for up to two full months. If you are not thoroughly satisfied with the clean botanical formula, refreshing taste, and respiratory comfort support — for any reason or no reason at all — simply request a full refund of your purchase price (less standard shipping & handling).
Even if you have used all bottles in your package down to the last drop, our 60-day guarantee still applies.
2. Return Eligibility & Conditions
To qualify for a full refund under the 60-Day Money-Back Guarantee:
- Your return request must be initiated within 60 calendar days from the original date your order was shipped.
- The guarantee applies to single-bottle, 3-bottle, and 6-bottle bundle orders purchased through the official merchant link.
- You must contact customer support to receive a unique Return Merchandise Authorization (RMA) number prior to sending your package. Unsolicited returns without an RMA cannot be identified and may experience processing delays.
- You must return all bottles (including empty or partially used containers) from your order to our fulfillment facility.
3. Step-by-Step Return Process
Returning your order is simple and straightforward. Please follow these four steps:
Step 1: Contact Customer Care for an RMA
Reach out to our customer support team by emailing support@breathzene.com or using our Contact Form. Include your full name, original order email address, and order confirmation number. Our team will issue an RMA number and provide the exact return warehouse address.
Step 2: Package Your Items Securely
Place your BreathiZen bottles (opened, full, or empty) into a sturdy shipping box or padded mailer. Clearly write your RMA number on the outside of the box or include a note inside with your Name, Order ID, and RMA number.
Step 3: Ship to the Return Warehouse
Ship the return parcel via USPS, UPS, or FedEx to the authorized fulfillment address provided in your RMA instructions (distributed by GEX Corp, Lakeland FL 33804). We strongly recommend selecting a shipping service that provides a tracking number so you can confirm safe arrival.
Step 4: Inspection & Refund Issuance
Once our warehouse receives and logs your return package, our accounting team processes your refund within 3 to 5 business days. Refunds are credited directly back to the original payment method (credit card, debit card, or payment provider) used during checkout.
4. Refund Timeframe & Bank Posting
While our team issues refunds within 3–5 business days of receiving returned merchandise, the time required for funds to reflect in your bank account depends on your financial institution:
- Major Credit Cards (Visa, MasterCard, Amex): Typically 3 to 7 business days depending on billing cycle.
- Debit Cards: Typically 2 to 5 business days.
- Online Payment Wallets: Typically 24 to 48 hours.
5. Return Shipping Costs
Customers are responsible for the postage costs associated with returning bottles back to the fulfillment warehouse. Initial outbound expedited shipping and handling fees (if applicable) are non-refundable.
6. Damaged or Defective Items
If your package arrives damaged in transit or a bottle seal is broken, please notify us within 48 hours of delivery at support@breathzene.com with a photo of the damaged package. We will immediately expedite a brand new replacement package to your address free of charge.
7. Customer Service Contact for Returns
Our dedicated support team is available to assist you with any return or guarantee inquiries:
- Email: support@breathzene.com
- Distribution & Returns Facility: GEX Corp, Lakeland FL 33804, USA
- Support Hours: Monday – Friday: 9:00 AM – 6:00 PM EST
- Online Support Portal: breathzene.com/contact/